Questions & answers

Yes. Our team has extensive travel experience in Iceland and can help tailor an itinerary to your interests.

Yes. We can help book private experiences and discuss visits to remote areas as part of a tailored journey.

Tell our team how many bags you plan to bring when choosing a vehicle, so we can recommend a suitable option.

Children below 135 cm should use a seat appropriate to their age and size. Tell customer service at least 48 hours in advance if you need a child seat so that availability can be confirmed.

It depends on your interests. Summer offers longer days, milder weather, hiking, wildlife and the midnight sun. Winter brings opportunities for northern lights, ice caves and snowy landscapes. Both seasons offer a different experience.

We recommend booking once your travel dates are set. Accommodation, licensed driver-guides and activity places can be limited; booking early gives you more choice.

Vehicles are deep-cleaned and disinfected before a tour, with a lighter clean after each day. Please help keep them comfortable for everyone.

Smoking, including vaping, is prohibited. Drinking alcohol and travelling while intoxicated are not allowed. A driver may refuse to continue if behaviour is abusive, dangerous or disruptive.

Avoid drinks and foods that spill, stain or leave odours. Serious soiling, damage or specialist cleaning caused by a passenger may lead to cleaning or repair charges.

Yes. All passengers must fasten their seat belts before the vehicle moves. The driver will check before setting off.

Driver-guide services can be arranged in Chinese, English, Thai, Icelandic and other languages. Confirm your preferred language when booking.

The service conditions exclude liability for losses or costs caused by flight or other service delays, illness, accidents, strikes, weather and other events outside the operator’s control. Please read the full terms and conditions for the applicable responsibilities.

Payments are accepted in ISK. Your card provider may need to authorise the transaction before an online booking can be completed. If the problem continues, contact our customer service team.

Yes. We can recommend routes and experiences suited to families. Please tell us the ages and any assistance needed; individual activities may have their own participation requirements.

Yes. Safety comes first. We will discuss changes when extreme weather affects the journey, and iyou may adjust the itinerary or route. See the cancellation conditions for more details.

Rules depend on the location. Check the Icelandic Transport Authority’s current guidance and site-specific restrictions before flying: https://island.is/s/samgongustofa/dronar

Follow the applicable rules and keep photography time compatible with the agreed itinerary.

Dress for changing weather. Winter layers should include warm base layers, fleece, a hooded waterproof jacket and trousers, supportive walking boots, a hat and gloves.

In summer, suitable footwear remains important. Bring rainwear or a hooded outer layer, plus a hat and gloves for sudden changes. Jeans can become heavy and uncomfortable when wet.

Many Icelanders speak fluent English and are happy to help with information.

Flights connect Iceland with major cities in Europe and North America. Check current schedules and connections with the airline when planning your journey.

Conditions vary with the season and region. Summer can be mild, while winter brings colder conditions. Check the local forecast and pack layers rather than relying on an average temperature.

Iceland is in the Schengen Area. Check requirements for your passport and place of residence before travelling. Short-stay Schengen visas cover visits of up to 90 days, subject to the applicable rules.

Find your application location through VFS Global and the relevant official guidance: https://visa.vfsglobal.com/

Application-centre links include China: https://visa.vfsglobal.com/chn/zh/isl/attend-centre and the UK: https://visa.vfsglobal.com/gbr/en/isl/attend-centre

Travellers with an ordinary Chinese passport generally need a valid Schengen visa for tourism in Iceland. If you already hold a valid Schengen visa, check that it covers your planned journey. Follow current official requirements and application instructions.

Schengen visas generally apply across the Schengen Area, including Iceland, subject to the visa’s conditions. Apply through the country that is your main destination: normally the one where you will spend the most time, or the first visited if stays are equal. Do not apply through a country that does not reflect your actual itinerary.

Processing time varies with the application and current workload. Apply well in advance and consult the current guidance from the relevant application centre.

Our travel guidance suggests around 5–9 days for the main sights of the south and west. For a full circuit, allow at least 7 days and preferably 10–14, depending on your interests and pace.

Accommodation, vehicles, staffing, meals and activities can make Iceland a relatively expensive destination. Choosing affordable accommodation and preparing some of your own meals can help manage costs.

Compare what is included: accommodation standards, transport, itinerary, activities and service levels. Consider safety and whether vehicles and guides have the appropriate operating qualifications, alongside the price.

Our operator is viplx ehf., company ID 6103251730, with travel-agency licence 2025-019. The business provides private and multi-day travel, activities and local arrangements, supported by bilingual sales, booking, customer-service and driver-guide teams.

You can consult the Icelandic Tourist Board licence list: https://www.ferdamalastofa.is/is/leyfi/utgefin-leyfi/ferdaskrifstofur-utgefin-leyfi

Passenger-transport operating licences are listed at: https://island.is/listi-yfir-skrad-rekstrarleyfi-til-farthegaflutninga

Private tours should depart with everyone at the agreed time. If someone is late, the driver will decide whether waiting or returning is possible without materially affecting the other guests. Additional waiting, detours, return trips or itinerary changes may incur charges.

Report the loss to the local police and contact your country’s embassy or consular service about replacement travel documents. Keep copies of your passport and visa, and follow the authority’s instructions on required documents and processing time.