Terms & conditions

General conditions

1.1 Customers of iyou accept that they participate in tours and activities at their own risk.

1.2 Participants must be in sufficiently good health for their chosen activity. Most outdoor activities we provide are not suitable for participants with limited mobility. Participants must wear appropriate clothing and bring suitable equipment for the weather.

1.3 iyou accepts no liability for loss, accident, injury or illness during a tour, or for injury or accident caused by a customer’s actions or failure to follow the guide’s instructions.

1.4 This also applies to schedule changes caused by weather, strikes or other events beyond our control.

1.5 The operator may change routes, itineraries and schedules when necessary because of severe weather, road conditions or other unforeseen circumstances. We recommend comprehensive travel insurance to reduce potential losses caused by unexpected events.

Booking and payment

2.1 Completing a booking through our website means that you have read, understood and agreed to these terms and conditions.

2.2 iyou is a travel agency offering day tours, multi-day tours and customised tours in Iceland. Bookings can be made through the iyou website or another website through which iyou offers its services.

2.3 If you encounter difficulties booking on www.iyou.is, contact our customer service team at iyou@iyou.is.

2.4 Provide all required information when booking. You will receive a confirmation email containing your booking number and a voucher for the booked service. The voucher is proof of payment and should be brought on the day of travel.

2.5 You are responsible for checking that the information on your confirmation voucher is correct. Tell us immediately about discrepancies, including incorrect dates or participant numbers, as changes may not be possible close to departure.

2.6 iyou may refuse participation if required documents are not presented or signed on arrival.

2.7 iyou is not responsible for errors made during the booking process.

Prices

3.1 Prices for all services offered by iyou are stated in Icelandic króna (ISK). iyou is not responsible for exchange-rate fluctuations or charges beyond its control, including bank-transfer and credit-card fees. A 3% processing fee is deducted when a booking is cancelled and refunded through the system.

3.2 All payments are settled in ISK. Prices displayed in other currencies are for reference only. Exchange rates are not updated daily, so displayed prices may differ from the actual amount at booking.

Customer cancellations and refunds

4.1 Cancellation requests must be made in writing to iyou at iyou@iyou.is. A request is valid only after it has been confirmed by iyou.

4.2 Day tours may be cancelled more than 24 hours before departure for a refund, less the non-refundable 3% credit-card fee. Cancellations less than 24 hours before departure are non-refundable. This includes bookings made within 48 hours of departure.

4.3 Customised and multi-day tours may be cancelled more than 72 hours before departure for an 80% refund, after a 20% service and administration fee. Cancellations within 72 hours of departure receive no refund (0%).

4.4 If you arrive late, your place on the tour is not guaranteed and no refund is available.

Changes or cancellations by iyou

5.1 iyou reserves the right to change or adjust itineraries because of weather or road conditions.

5.2 Tours may be changed or cancelled at any time for the safety of guests and staff. If a tour is cancelled, iyou will offer an alternative tour.

5.3 If an operator cancels a tour or activity, the customer may choose another tour or activity, or request a refund of the tour or activity fee. The 3% credit-card fee is non-refundable.

5.4 Northern lights tours: the following conditions apply.

5.4.1 These tours depend on weather and sightings of a natural phenomenon cannot be guaranteed.

5.4.2 We reserve the right to cancel in poor weather.

5.4.3 A full refund is available if the tour does not operate at all during the guest’s stay.

5.4.4 After the first northern lights tour, a guest who sees no aurora may use the same booking number to join another available departure. The ticket is for the original holder only, is non-transferable and is valid for two weeks from the first attempt.

5.4.5 Private northern lights tours do not include a second complimentary attempt if no aurora is seen.

Pickup services

6.1 During booking you may be asked to select a pickup location and departure time. No refund is available if you fail to arrive at the location at the time stated in your booking.

6.2 If you do not know your pickup location when booking, provide or change it by contacting iyou@iyou.is. Please ensure our team has the location at least 24 hours before departure. iyou is not responsible for a missed tour if the pickup information has not been received by that point.

Single-room supplement

7.1 A single-room supplement is required on multi-day tours. A person travelling alone must pay this supplement to obtain a single room at the group’s hotel.

7.2 Additional charges apply separately to each different room requested.

Prices and currency

8.1 All iyou services are priced in the company’s local currency, ISK. As a local Icelandic travel agency, iyou is not responsible for exchange-rate fluctuations or additional bank-transfer, credit-card or similar fees.

Special offers and promotional codes

9.1 Promotions cannot be applied retrospectively to completed bookings or used to claim a refund after purchase. Promotional codes or offers must be entered in the designated payment field when booking.

9.2 Promotional codes and early-booking discounts apply only to the tour price. Extras and add-ons are excluded.

9.3 Promotional codes and special offers have no retrospective effect. Discounts are not provided after a tour starts or ends, or within the cancellation period before departure.

Customer responsibilities

10.1 By booking an iyou activity, you accept the risks inherent in this type of travel and the need for flexibility when visiting remote mountain areas.

10.2 Itineraries in tour descriptions are indicative and do not guarantee a particular route or destination.

10.3 Unforeseen circumstances can cause delays, changes, inconvenience and discomfort. Stated durations are estimates. iyou is not responsible for impacts on other travel plans if a tour runs longer due to unexpected circumstances. We do not recommend booking flights or other onward transport on the day a tour starts or ends.

10.4 You must have a fitness level appropriate for your chosen tour and are responsible for bringing suitable equipment.

Personal travel insurance

11.1 Personal travel insurance is not included in the quoted price.

11.2 Customers are advised to purchase travel insurance covering unforeseen events, including medical and cancellation costs.

11.3 The customer is responsible for the cost of emergency medical rescue or repatriation during travel.

11.4 Luggage and personal possessions remain at your own risk at all times. We accept no responsibility for their loss or damage.

Cancellation or transfer to a partner operator

12.1 If a tour has fewer than four passengers within 24 hours of departure, iyou reserves the right to cancel it.

12.2 If bookings remain below four passengers within 24 hours of departure, iyou may discuss transferring your booking to a partner operator. The alternative will be of similar duration and visit most of the same attractions.

Medical and dietary conditions

13.1 Tell us when booking about any medical condition that may affect your own or another person’s enjoyment of the tour.

13.2 iyou reserves the right to refuse service to customers who may not be suited to the tour or activity.

13.3 Customers under the influence of alcohol or other substances will not be permitted to participate.

Our liability and compensation

14.1 iyou accepts responsibility for negligence by its employees that may cause direct personal injury, to the extent provided by Icelandic law.

14.2 iyou is not responsible for accidents affecting you or your property, particularly the consequences of flight cancellations, vehicle accidents, strikes, illness, intervention by government, customs or police, or other events of force majeure.

14.3 By confirming your booking with iyou, you acknowledge that we have taken all reasonable steps to meet our responsibilities in this regard.

Jurisdiction

15.1 The customer and iyou ehf accept Reykjavík, Iceland, where the services are provided, as the appropriate jurisdiction.

15.2 Any legal matter between the parties is governed by Icelandic law.

Lost property

A service fee of ISK 7,000 is charged to arrange the return of lost property.

This does not include postage. A tracked delivery service will be selected. After dispatch, we accept no responsibility for incidents that may occur in transit.